Frequently Asked Questions

Everything you need to know about your HARUHARU journey to glowing skin.

Are your beauty products authentic and safe for sensitive skin?

Absolutely. All HARUHARU products are 100% authentic, sourced directly from certified manufacturers, and undergo rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.

How long does shipping take and do you provide tracking?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.

What is your return policy for skincare items?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately for a replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.

Do you offer international shipping?

Yes, HARUHARU ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Are your products cruelty-free?

Yes, we are committed to ethical beauty. HARUHARU does not test any of its products or ingredients on animals, and we prioritize partnering with brands that share these values.